Terms & Conditions

By accessing or using the website 711supermarkt.ch (“Website”), placing an order, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with any part of these Terms, please refrain from using our Website and services.

These Terms apply to all users of the Website, including customers, browsers, vendors, merchants, and anyone contributing content.

711 SuperMarkt provides an online grocery and retail service to customers in the Basel region. Our services include:

• Online ordering of fresh groceries, halal food products, and daily essentials
• Home delivery within our designated delivery zones in Basel
• A curated selection of food, beverages, household items, clothing, and accessories
• Customer account management and order tracking

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. Prices and product availability are subject to change.

When you create an account on 711supermarkt.ch, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share it with others
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

We reserve the right to terminate accounts, refuse service, remove or edit content at our sole discretion if we believe a user is in violation of these Terms.

All orders placed on 711supermarkt.ch are subject to acceptance and availability. By placing an order, you make an offer to purchase the products at the listed price. A contract is formed only when we confirm your order by email.

We offer home delivery to addresses within our designated Basel delivery zones. Delivery timeframes are estimates only and are not guaranteed.

• Free delivery is available on all orders over CHF 50 in Basel-Stadt and Basel-Landschaft
• Delivery fees for orders below the threshold are calculated at checkout
• Delivery is made during our standard operating hours
• You are responsible for ensuring someone is present to receive the order
• In the event of a failed delivery, we will attempt to contact you and redeliver

711 SuperMarkt is not liable for delays caused by factors outside our control, including weather, traffic, or third-party courier issues.

We offer a 30-day return policy on eligible items. To be eligible for a return, your item must be unused, in original packaging, and in the same condition as received.

• Perishable goods (fresh produce, dairy, meat) are non-returnable unless there is a quality defect
• To initiate a return, contact us within 30 days of delivery
• Refunds will be processed within 7–14 business days after we receive and inspect the returned item
• Return shipping costs are the responsibility of the customer unless the return is due to our error

We use industry-standard secure payment processing to protect your financial information. All transactions on 711supermarkt.ch are protected by 100% Secure Payment technology.

• Accepted payment methods are displayed at checkout
• Payment is due at the time of placing the order
• We do not store your full card details on our servers
• In the event of a payment failure, your order will not be processed

If you believe an unauthorised transaction has occurred, please contact us immediately and notify your bank or card issuer.

Your privacy is important to us. By using our Website, you consent to the collection and processing of personal data as described below and in line with Swiss data protection law (revDSG / nFADP).

• We collect personal data (name, address, email, phone) to process your orders and deliver your purchases
• We do not sell your personal data to third parties
• Your data may be shared with delivery partners solely to fulfil your order
• You have the right to access, correct, or request deletion of your personal data
• For data requests, contact us via our Contact page

All content on 711supermarkt.ch — including but not limited to text, graphics, logos, images, product photos, and software — is the property of 711 SuperMarkt or its content suppliers and is protected by Swiss and international copyright law.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this Website without our express written permission.

To the maximum extent permitted by applicable Swiss law, 711 SuperMarkt shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use of our Website or services
• Loss of data, profits, or business opportunities
• Errors, omissions, or inaccuracies in product listings
• Delays or failures in delivery caused by third parties or events beyond our control

Our total liability to you shall not exceed the amount paid by you for the specific order giving rise to the claim.

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Basel, Switzerland.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Website. The “Last updated” date at the top of this page will reflect when the most recent changes were made.

Your continued use of our Website following the posting of any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

If you have questions about these Terms, please contact us — we’re happy to help!